Patient Feedback System
Discover how our cutting-edge software can transform your patient feedback into an experience that matters.
Efeedor Patient feedback Management System
Your operating system for patient experience
Efeedor PFMS provides the ability to listen to your patients across all channels, identify key focus areas, and cultivate a culture of action.
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Identify gaps and opportunities.
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Make informed, strategic decisions
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Build a culture of proactive action
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Improve brand & online reputation
Patient engagements
increase in Google reviews
Hospital brands
Growth in PX Metrics
Why Choose Efeedor Patient Feedback System?
Omnichannel feedbacks
Facilitate patient feedback through SMS, email, on-premise tablets, smartphones via QR codes, and website forms for seamless and diverse submission options.
Multiligual forms
Customize feedback forms to align with quality improvement objectives and cater to patients' language preferences for increased engagement.
Dashboard Insights
Use intelligent dashboards to track patient feedback trends and identify areas for improvement. Monitor PSAT and NPS regularly, intervening as needed to maintain high scores.
Ticketing & Escalations
Implement instant ticketing for negative feedback to relevant departments and establish escalations for timely resolution to ensure swift action on concerns.
Frequently Asked Questions
Efeedor enables seamless customer onboarding with rapid delivery of hospital cloud software licenses, mobile apps, QR codes, and web links, typically completed within three days.
With extensive experience collaborating with leading hospital brands, Efeedor is equipped with pre-configured departments and feedback questionnaires. However, Hospitals have the flexibility to tailor categories and questions to meet their unique needs.
Absolutely, you can integrate your hospital's logo into both the feedback forms and the insights dashboard. This feature, combined with the ability to tailor questions, offers hospitals an excellent branding opportunity.