Patient Feedback System

Discover how our cutting-edge software can transform your patient feedback into an experience that matters.

Efeedor Patient feedback Management System

Your operating system for patient experience

Efeedor PFMS provides the ability to listen to your patients across all channels, identify key focus areas, and cultivate a culture of action.

  • Identify gaps and opportunities.
  • Make informed, strategic decisions
  • Build a culture of proactive action
  • Improve brand & online reputation
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Patient engagements

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Hospital brands

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Growth in PX Metrics

    Why Choose Efeedor Patient Feedback System?

    Omnichannel feedbacks

    Facilitate patient feedback through SMS, email, on-premise tablets, smartphones via QR codes, and website forms for seamless and diverse submission options.

    Multiligual forms

    Customize feedback forms to align with quality improvement objectives and cater to patients' language preferences for increased engagement.

    Dashboard Insights

    Use intelligent dashboards to track patient feedback trends and identify areas for improvement. Monitor PSAT and NPS regularly, intervening as needed to maintain high scores.

    Ticketing & Escalations

    Implement instant ticketing for negative feedback to relevant departments and establish escalations for timely resolution to ensure swift action on concerns.

    Frequently Asked Questions

    Efeedor enables seamless customer onboarding with rapid delivery of hospital cloud software licenses, mobile apps, QR codes, and web links, typically completed within three days.

    With extensive experience collaborating with leading hospital brands, Efeedor is equipped with pre-configured departments and feedback questionnaires. However, Hospitals have the flexibility to tailor categories and questions to meet their unique needs.

    Absolutely, you can integrate your hospital's logo into both the feedback forms and the insights dashboard. This feature, combined with the ability to tailor questions, offers hospitals an excellent branding opportunity.